Privacy Policy
Who we are
Our website address is: omsorg.com.au . We operate this online store using WooCommerce, a WordPress plugin that powers eCommerce websites.
What personal data we collect and why we collect it
1. Orders
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We use this information to:
-
Send you information about your account and order
-
Respond to your requests, including refunds and complaints
-
Process payments and prevent fraud
-
Set up your account for our store
-
Comply with any legal obligations we have, such as tax calculations
-
Improve our store offerings
-
Send you marketing messages, if you choose to receive them
2. Comments and Reviews
If you leave comments or product reviews, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.
3. Media
If you upload images to the website (for example, as part of a review), you should avoid uploading images with embedded location data (EXIF GPS) included.
Payments
We accept payments through [list payment processors PayPal. When processing payments, some of your data will be passed to these providers, including information required to process or support the payment, such as the purchase total and billing information.
Please see the privacy policy of the payment processor you choose for more details.
Cookies
We use cookies to:
-
Keep track of cart contents while you’re browsing our site
-
Remember your login details
-
Track website usage to improve user experience
-
Display relevant advertisements via third-party tools (if applicable)
You can manage your cookie preferences through your browser settings.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you; for example — payment gateways, shipping providers, analytics services, and marketing platforms.
We do not sell your personal data.
How long we retain your data
If you leave a comment or place an order, the metadata and details are retained indefinitely. This is so we can recognize and approve follow-up actions automatically and fulfill legal obligations.
Users that register on our website can see, edit, or delete their personal information at any time (except they cannot change their username).
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Payment and shipping data may be processed through secure third-party platforms.
Contact Information
If you have any questions about this Privacy Policy, you can contact us at:
Email: [email protected]